Terms of use

Dear users!

This service allows you to ask the Holding a question about issues within its field of activity. In order to do so, indicate your full name, phone number, e-mail, and then state your question. Make sure all data is accurate before submitting. The question will undergo moderation before being considered. The answer will be published in the "Question-answer" section. After publishing, a notification will be sent to your e-mail.

In order to speed up the answering, please state your question clearly and in detail. Before submitting a question, feel free to use the website’s search engine, because the answer to your question may already be published.

By submitting a question, you accept the terms of use of the "Ask a Question" service and confirm that all the information you provide is accurate; you consent to the collection and processing of personal data, and agree that your full name and the question, including all the information contained in it, will be available for public viewing on the website.

Your question may be subject to ethics and spelling review.

Questions containing obscene language, unreadable text, incomprehensible abbreviations, incorrect personal information, confidential information, and questions outside the competence of the Holding will not be considered.

Questions are answered within fifteen calendar days from the date of submitting in accordance with the Law of the Republic of Kazakhstan "On Access to Information" dated November 16, 2015 No. 401-V LRК."

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